Tagged: restarts

Snapchat exposes severe Android 4.3 bug

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[UPDATE April 29, 2014] The crashes continue. Who do you think is at fault — Snapchat or Google? Vote in this quick poll.

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[UPDATE April 29, 2014] Snapchat just crashed and rebooted my Google Nexus 4 for the umpteenth time. This has been going on for 267 days and counting. Running all latest software versions, applying all patches as soon as they are released. Still crashing. Shame on you, Google and Snapchat, for not being able (or not willing) to work together to fix this!

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[UPDATE February 7, 2014] Snapchat crashed and rebooted my Google Nexus 4 twice yesterday. This has been going on for OVER SIX MONTHS, and apparently neither Google nor Snapchat can or would do anything about it. Legitimizes my conspiracy theory perhaps?

[UPDATE December 21, 2013] Snapchat update this morning. Will this stop the Snapchat/Android phone crashes/reboots? And if it does, does that mean that this has been Snapchat’s fault all along? Come back in a few days to read my report.

[UPDATE December 23, 2013] Snapchat just crashed and rebooted my device.

[UPDATE December 24, 2013] Another Snapchat update. This doesn’t make any sense any more. Or does it… New blog post to follow. [UPDATE: Published.]

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Android 4.4.2 does NOT fix Snapchat crash bug

[UPDATE December 18, 2013] Snapchat just crashed and rebooted my Google Nexus 4 running Android KitKat 4.4.2. So it is still happening. Quite disconcerting that Google hasn’t squashed that Android bug. This is undoubtedly Google’s fault, not Snapchat’s. The OS should not crash due to a “misbehaving” app.

No word from Google on when (or how) they plan to address this issue.

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Android 4.4.2 is here

[UPDATE December 12, 2013] Last night my Google Nexus 4 updated itself to Android 4.4.2 (strangely skipping 4.4.1). Will this stop the Snapchat crashes? Come back in a few days to read my report.

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Android 4.4 KitKat does not fix Snapchat crash bug

[UPDATE December 09, 2013] After a relatively smooth (no crashes) period, last night Snapchat crashed/rebooted my device again. It is disturbing that Android — after three updates — still allows itself to be taken down by a legit application that was already on the 4.2 device and operating smoothly until 4.3 came out and the crashes began. Imagine what a rogue, malicious app could do.

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[UPDATE October 14, 2013] Android still allows itself to be taken down by Snapchat. This began on August 5, 2013 with the release of Android 4.3, and continues to this day. Just how secure is Android?

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With a message to users delivered with their most recent Android update, Snapchat goes on the record to say that the Nexus 4 device restarts, seemingly caused by Snapchat, are due to a bug in the Nexus 4 Android 4.3 operating system — an issue that is out of Snapchat’s control.

Some history: As soon as my Nexus 4 phone updated itself to Android 4.3, Snapchat started crashing. And not just crashing the app itself — it took the device down with it. This was annoying, but also troubling. Why would an OS upgrade allow a previously-installed app to crash the device? Subsequent updates to Android 4.3 (this is not a typo — Android 4.3 updated itself to Android 4.3) did not fix the problem.

I was not alone in this experience, which generated . I maintained that a robust OS shouldn’t allow an app — rogue or legit — to take down the device. I was in the minority. Many were quick to blame Snapchat, because this can’t be Google’s fault, right? Wrong!

Below is a screenshot of the Snapchat message to users, and a full transcript. I hope Google fixes the bug soon, and goes on the record to explain what had happened.

Snapchat message Nexus 4 Android 4.3 bug
Snapchat message Nexus 4 Android 4.3 bug

Dear Nexus 4 user,

Recently, you may have experienced device restarts while using Snapchat. Unfortunately, this behavior is caused by a bug in the Nexus 4 Android 4.3 operating system and is out of Snapchat’s control. If you would like to let Google know that this issue is important to you, please visit Nexus 4 support. Thank you for your patience.

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